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Start-Up Customer Service 101
Wed, 23 May 2012 07:39:54 -0700
How many times recently have you had an outstanding customer service experience that made you want tweet, Facebook, Yelp, email, text, call and tell everyone you know that this place or person completely made your day. Not often, right? In a recent book "Uncommon Service: How to Win by Putting Customers at the Core of Your Business" (Harvard Business Review Press) -- authors Frances Frei and ...
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SciQuest Names Customer Service and Operations Management Leader Teresa B. Jamison to Vice President, Customer ...
Tue, 22 May 2012 06:00:00 -0700
SciQuest, Inc., a provider of on-demand source-to-settle solutions, today announced the appointment of Teresa B. Jamison to vice president, customer operations. Jamison brings more than 23 years of experience and proven success in customer service and training and operations management at leading healthcare IT organizations to SciQuest.
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Rio Bank Enhances Customer Service and Teller Efficiency with Self-Service Coin and Currency Processing Solutions from ...
Tue, 22 May 2012 12:44:00 -0700
Cummins Allison, the leading innovator and provider of coin and currency handling solutions, today announced Rio Bank has achieved significant service and productivity gains as a r
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VIP Communications Launches Business Preferred Service; Brings New Level of Cost Savings and Efficiency to ...
Wed, 23 May 2012 07:00:00 -0700
ASHBURN, Va., May 23, 2012 /PRNewswire/ -- VIP Communications, Inc. (VIP), a leading provider of international calling services and solutions , today announced the launch of Business Preferred Service ...
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Customer Service Saboteurs to Avoid
Mon, 21 May 2012 07:21:36 -0700
If you have ever had a meal ruined by a loud child or waited on a long line while a customer quibbles over the price of a pound of produce, then you have been a victim of customer service sabotage. Even though it's others customers who are inconvenienced by difficult shoppers, businesses are the ones that end up being most affected by customers who turn into saboteurs.
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